What We Collect and Why We Use It
We gather personal information at the point you open an account: your name, email address, contact number and the payment method details you supply when linking Touch 'n Go eWallet, Boost or GrabPay to your wallet. Transaction records — amounts moved through DuitNow or FPX, timestamps,
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and confirmation references — are retained to verify your account activity and resolve any payment queries. We also collect device identifiers and session logs to detect unauthorised access and keep your account intact across mobile and desktop. None of this data is sold to third parties.
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Where we share information with payment processors such as your e-wallet provider, that sharing is limited to what is required to complete a transaction, and those processors are bound by their own privacy obligations. If you access our platform from Seremban or anywhere else in Malaysia,
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the same data standards apply. Eligibility to access our platform depends on local law and is available only where local law permits. We do not retain payment credentials — your Touch 'n Go eWallet PIN or Boost passcode is never stored on our servers; those stay
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within the respective app's own environment.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.